Trading conditions

DKBIKE Information

DKBIKE is owned and operated by

 

DKBIKE

Hjulmagervej 13C-D

7100 Vejle

Denmark

Email: support@sporthouse.shop

 

CVR: 44269473

 

Tel. +45 52 11 65 95 Telephone hours 10-14 on weekdays. The live chat is open from 9 a.m. to 6 p.m

These terms and conditions apply to the purchase of goods on sporthouse.shop for delivery in Denmark and the rest of EU, but not Greenland and the Faroe Islands, unless otherwise expressly agreed.

Payment and Order

DKBIKE is online 24 hours a day, so you can almost always shop. However, it may happen that we close the shop due to maintenance. You can only make purchases when the store is open and available.

To shop at DKBIKE, you must be 18 years of age and in possession of a valid payment card that we accept. If you are not yet 18 years old, you can still buy goods if you have obtained the consent of your guardian or otherwise have the legal right to enter into the purchase. You select the items you want to buy and put them in the "shopping basket". You can correct the contents of the shopping basket right up to the time of ordering, and you can continuously check the contents and the price of the goods. All prices on DKBIKE include VAT.

When you are ready to order, you click on "Shopping basket", where you enter your name, address, e-mail, telephone number, payment method and choose the delivery method. You can change the contents of the shopping basket right up until you confirm your purchase by pressing the "Proceed to payment" button. Your order is then forwarded to DKBIKE. The amount for the goods is only deducted from your account when the goods are dispatched. In connection with partial delivery, only the amount corresponding to the actual delivery is deducted.

Freight

The majority of our products are produced entirely to your specifications, which is why you can expect to receive your order after 4-6 weeks. Our stock status is displayed online on the site. Is there anything we don't have in stock, ie. a delivery time other than 6 weeks, you will receive a message about this after ordering, and subsequently when we have processed your order a feedback with the expected delivery time. You are of course always welcome to contact us and make inquiries before ordering.

We send all our packages with GLS, where you can choose to have them delivered to the nearest parcel shop, your company address, or directly to your own address. Regardless of the delivery method you choose, you will receive track & trace information on the package so you can follow the delivery.

GLS Package Shop – Always Free Shipping
The best choice for most people - we send with GLS to the nearest Parcelshop of your choice (you can choose at check-out).

GLS with delivery to company address
If you do not have the opportunity to collect from a parcel shop, you can have it delivered to your workplace or another company address. This type of shipping requires that there is always someone to receive the package during normal business hours.

GLS with delivery to the private address

If you want the package sent to your private address, you must select this

Right of withdrawal

If there are any problems with your purchased products, we of course have our excellent 900 day warranty as well as our unrivaled quality control. If you experience problems with the product, you can send an email and video showing the problem to support@sporthouse.shop. You cannot cancel the purchase by refusing to receive the item.

There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.

Return costs are your own responsibility.

Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.

The notice must be given by mail at support@sporthouse.shop. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.

In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. If the wheels are mounted on the bicycle, the product is considered used and the right of withdrawal expires.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods. However, we offer a 900-day warranty. If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. Contact us for a return label. The item must always be sent back in proper packaging - preferably in the packaging originally sent at the time of purchase. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

The item is sent to:

DKBIKE
Hjulmagervej 13C
7100 Vejle
Denmark

We only receive packages that are sent directly to the address. When returning the item, please include a detailed description of the problem.

Personal data policy

We need the following information when you shop with us:

Name, address, phone no. and email address.

We register and pass on the personal data that is necessary to be able to deliver the goods to you. The personal information is registered with DKBIKE and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection. The data controller at sporthouse.shop is DKBIKE.

You have the right to be informed about which information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it.

You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: support@sporthouse.shop

Access to complaints

If you as a consumer want to complain about your purchase, you must contact us by email: support@sporthouse.shop. If we are unable to find a solution, you can send a complaint to:

Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg
www.forbrug.dk

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr